Help Center

Spreadsheet import/export (Register + Admin)

You can import device lists from CSV or XLSX on the Device Registration page and in the Admin dashboard. This feature is currently in beta. Admins can also export device lists to CSV from the Admin dashboard.

• CSV/XLSX must include a header row.
• Serial Number column is required; other columns are optional.
• Excel import reads the first worksheet.
• Limit: up to 5,000 rows per import.

I can’t sign in

Confirm you’re using a Microsoft work/school account that your organization allows for this app. If this is your first time, use the “Continue with Microsoft” button and complete the consent flow.

The camera/upload isn’t working

Try another browser, check permissions, or upload an image file instead. Make sure the label is in focus and well-lit.

The extracted fields look wrong

Edit the values before submitting. The model works best with a clear photo that shows the full label.

Intune upload / “Check Existing” isn’t working

Intune actions are available to admins and use Microsoft Graph. If you signed in with Microsoft, the app will try to use your delegated sign-in permissions automatically. If your organization requires it, your admin may need to grant Microsoft Graph consent for the required Intune permissions.

If delegated access isn’t available, admins can still configure app-only access from the Admin dashboard via Intune Settings (optional).

App install (PWA) / offline page

You can install this app on desktop or mobile like a native app. If you see an offline page, reconnect and refresh; some actions (like uploads and Intune operations) require an active connection.

Billing / plan access

If you can’t access a feature that should be on your plan (like bulk workflows), ask an admin to check your plan status and billing portal from the Admin dashboard.