Help

Get unstuck with sign-in, device registration, and common issues.

Quick start

  1. Open Sign in and continue with your Microsoft work account.
  2. Take a photo (or upload) of the device label and review the extracted values.
  3. Submit the registration. An administrator can verify and manage records.

Troubleshooting

I can’t sign in

Confirm you’re using a Microsoft work/school account that your organization allows for this app. If this is your first time, use the “Continue with Microsoft” button and complete the consent flow.

The camera/upload isn’t working

Try another browser, check permissions, or upload an image file instead. Make sure the label is in focus and well-lit.

The extracted fields look wrong

Edit the values before submitting. The model works best with a clear photo that shows the full label.

Support

Email support@dynamicendpoints.com with your device serial (if available) and a short description of the issue.

Looking for common questions? See FAQ.