Missing or duplicate serials
How to deal with devices that have missing labels, unreadable serials, or duplicate serial entries in your inventory.
Some devices have damaged labels or inconsistent serial formats. Don’t force bad data into downstream systems.
Use notes and verification status to triage exceptions instead of guessing.
Key points
- Mark uncertain values as unverified
- Use notes for exceptions and follow-ups
- Avoid importing questionable identifiers
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This guide is informational. If you’re using Intune features, ensure you have the right tenant permissions and administrator consent where required.